Return Policy

Return Policy

No returns on any items without written authorization. Returns are subject to a 25% restocking charge. In order to qualify Products must be returned in the Original Box, in New Condition (unused), with all packing material and paper documentation. An R.M.A. (Return Material Authorization) is required for all product returns.

Absolutely No returns will be accepted after 30 days.

NOTE: Products are not eligible for return and no credit will be given, if the Original Box, papers, documentation, individual pieces and ALL Packing Materials are not returned in New Condition.

Non-Refundable Items: Cartridges, in-line print heads and control units and any items considered special order or request. If a product is received by the customer

Shipping/Freight Charges are Non-Refundable. (no exceptions!!) It does not matter if you received the product damaged, or your reason for return is “it just did not work for me” or “its was the wrong color”, etc…ALL Shipping Charges are yours (the customer’s) responsibility and therefore Non-Refundable.

Discounts offered through package pricing or other discounts will be considered when credit is computed for returned items purchased that were part of a discount offer.

Returned goods will not be accepted without a valid R.M.A. (Return Material Authorization) Number issued by MarkJet, LLC. Contact us for the RMA# Request Form. Once we receive the RMA# Request Form completely filled out and signed and dated, we will issue the required RMA Number.

Shipment of Goods to our office will be refused and/or shipped back to to the sender, if there is no valid R.M.A. Number.

Items that are deemed by us to be defective of material or workmanship we will replace or repair without charge or extend full credit at our discretion.

Items must be shipped insured and freight prepaid to our address.